Working together
The agreement,
in plain language.
What's included, what it costs, what happens if plans change, and who owns the work when it's done. No fine print, because none of it should be a surprise.
Please note
This page is a plain-language summary, written to be understood. It is not the contract. The binding document is the full Terms & Agreements v1.0, effective 12 July 2026, which is what your Cost Estimate refers to when you approve it. Where the two differ, the full terms govern.
Start to finish
How an engagement actually runs.
- 01
You approve the estimate
The Cost Estimate sets the scope, timeline, deliverables, and price. Approving it is what starts the project, and it's what these terms attach to.
- 02
Deposit, then we begin
Typically 50% up front, with the balance due on delivery. If the project is big enough to warrant milestones, we agree those in the estimate instead.
- 03
We produce
A dedicated team runs it: a Creative Director, an Executive Producer, and a Video Editor. You get one point of contact, not a relay race.
- 04
You review in Frame.io
Feedback goes in one place, timecoded on the cut, consolidated by your point of contact. No email chains, no conflicting notes from six people.
- 05
You sign off
The project closes when both sides approve the final deliverables. On full payment, the finished work is yours.
- 06
We archive for two years
Your project files stay with us for two years in case you need something. After that they may be deleted, unless we've agreed otherwise in writing.
Scope
What's included, and what isn't.
The second list is the one worth reading. Nothing on it is unusual, but people assume otherwise, and assumptions are what turn into arguments.
In every engagement
- A dedicated team: Creative Director, Executive Producer, Video Editor.
- The revision rounds written into your estimate, within the agreed timeline.
- Frame.io review, so feedback lands on the frame it's about.
- The final deliverables, yours on full payment.
Not unless we say so
- Raw footage, project files, and working assets. These stay with us unless you buy them and we say so in the estimate.
- Extended or perpetual licenses for stock, music, or fonts. Your rights are whatever the license grants.
- Changes that alter the tone, direction, or concept. That's new scope, and we re-quote it before doing it.
- New production costs on revisions after closure, like a reshoot or a fresh voiceover.
The money
Every number, up front.
These are the figures in the agreement. Your Cost Estimate can set different ones for your project, and if it does, it wins.
- Deposit
- 50%
- Before work begins, unless your estimate sets out a milestone schedule instead. The balance is due on delivery.
- VAT
- 12%
- Prices are quoted exclusive of VAT. It's added on the invoice, so budget for it.
- Rush fee
- +25%
- Only if you ask for a compressed timeline, only when it's stated in the estimate, and only with your approval.
- Late payment
- 2% / mo
- On overdue balances. We may also pause work or hold deliverables while an account is overdue.
- Estimate validity
- 3 months
- After that the estimate lapses. Pricing and crew availability move, so we re-quote at current rates before starting.
- Revisions after closure
- 25%
- Of the original post-production cost, within the two-year window. Covers un-archiving and re-editing. New filming costs extra.
If plans change
What it costs to cancel.
Projects get shelved. It happens, and we'd rather you knew the number now than discovered it later. The later you stop, the more of the work is already bought, so the figures climb. Pick your service.
After you approve the estimate, before major milestones
Covers the team's preparation.
20%
More than 72 hours before the feasibility meeting
Of total production cost.
25%
Less than 72 hours before the pre-production meeting
Crew and kit are largely committed.
50%
Less than 72 hours before the shoot
A shoot is a one-time event. The day is bought.
100%
Shoot dates need at least 72 hours' notice to move. Later than that and we may have to hold the original schedule, or charge rebooking fees based on what the crew and kit cost to re-secure.
After you approve the estimate, before editing begins
Pre-work fee.
20%
After editing has officially begun
Of the post-production cost.
50%
After the first editing pass is assembled
The work is substantially done.
100%
Reshoots caused by something on your side, like talent, location access, or a brief that changed, are billed as a new shoot. Reshoots caused by our error are on us.
After you approve the estimate, before work begins
Pre-work fee.
20%
After concept work has begun
Fees for work completed to date, with a 50% floor.
50% min.
On delivery of the concept documents
The deliverable exists. It's been handed over.
100%
Concepts, scripts, and treatments you don't select or pay for stay ours, and we may reuse them. The ones you approve and pay for are yours.
Retainer fees during the term
Payable on the estimate's schedule regardless of a given month's output, subject to the agreed pace.
Committed
Credits unused at the end of the term
Unless you renew. Renewals are priced at current rates.
Forfeited
Paid, but production hasn't started
To get it made, once you supply the brief, approvals, and materials. After that, what you paid is held as a credit.
12 months
Restarting a deferred production
At current rates. What you paid is credited against the new estimate; you settle the difference plus a reactivation fee. Credits lapse after 24 months.
Re-quoted
If production didn't proceed because of us, you get the work at the originally agreed price, with no top-up.
Percentages are of the relevant cost for that service, as set out in your estimate. If a project simply changes rather than stops, that's a scope change: we price the difference and you approve it before we move.
Retainers & credits
What one credit actually buys.
If you're on a package, a retainer, or pre-paid credits, this is the part to read twice. A credit is a unit of work, not a blank cheque, and the definition is deliberately specific so nobody has to argue about it later.
A bigger video doesn't get refused. It just draws more than one credit, and we tell you how many before we start, so you always know your balance.
One credit
One finished video, 60 to 90 seconds, straight cut-to-cut.
- Includes
- One revision round, cut from agreed source material.
- Excludes
- Complex motion graphics, animation, AI generation.
- Bigger jobs
- Draw multiple credits, agreed in writing before we start.
- Term
- 12 months by default. Unused credits lapse at the end.
Deliverables need to be requested at the pace set in your estimate, so we can hold capacity for you. Quiet quarters don't roll forward unless we've agreed that in writing.
Ownership
Who owns what, when it's done.
You own
The final delivered outputs, once the project is paid in full. Any usage limits, like a talent or music license, are spelled out in your estimate rather than buried here.
We keep
Raw footage, project files, and working assets, unless you've expressly bought them and the estimate says so. Concepts and scripts you didn't select stay ours too.
Someone else owns
Stock footage, music, and fonts come with their own licenses. Your rights are exactly the license's rights, no more. Extended or perpetual licenses can be arranged, at cost.
AI production
AI work runs in locked stages.
Each stage is built out of the one you approved before it. That's what makes AI production coherent instead of a slot machine, and it's why sign-off matters more here than anywhere else.
- 01
Script
The words and the structure.
Two revisions, then locked
- 02
Characters & locations
Who and where. The look gets locked here.
Two revisions, then locked
- 03
Storyboard & scenes
Every shot, before anything is animated.
Two revisions, then locked
- 04
Animation
The finished frames.
Two revisions, then locked
Once you sign off on a stage, it's locked. Changing it afterwards means rebuilding everything downstream of it, so that's a Change Order: we assess the knock-on impact, quote the cost and the new timeline, and only move when you approve. If a deliverable doesn't match the stage you already approved, that's our mistake and we fix it for free.
One honest caveat: purely AI-generated material may not attract the same copyright protection as human-authored work, under Philippine law and elsewhere. We can't warrant exclusive copyright over AI-generated elements, and we'd rather say so here than in a footnote.
Featuring your work
We only show your project with your say-so.
We're proud of the work we do with clients, and sometimes we'd love to share it: in our portfolio, as a case study, or as a few snippets on social. We never do that without asking.
- We ask for your consent in writing before anything goes public.
- You choose the scope: full video, snippets only, or named vs. anonymous.
- If your project is sensitive or under embargo, it stays private. Full stop.
No consent, no feature. It's that simple. Your trust matters more than our showreel.
The rest of it
The questions nobody asks until they need to.
What if something outside anyone's control derails the project?
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Neither side is on the hook for delays caused by things like natural disasters, government action, or power and internet outages. Timelines extend to absorb it. For outdoor shoots, weather delays work the same way, though the cost of rebooking crew and equipment can still apply.
How far does your liability go?
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Our total liability for any claim on a project is capped at what you actually paid us for that project. We're not liable for indirect or consequential losses, like lost profits or business interruption. That's a standard cap, and it's the reason our pricing looks the way it does.
What happens to our confidential information?
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Both sides keep project information, client data, and communications confidential. We handle personal data under the Philippine Data Privacy Act of 2012 (RA 10173), and use it only to deliver the work.
Can you show our video in your portfolio?
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Only if you say yes, in writing. See the section above. If it's internal or under embargo, it stays private.
Which law applies, and what happens in a dispute?
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Philippine law. We'd try to sort it out by talking first. If that fails, it goes to arbitration under the ADR Act (RA 9285), seated in Metro Manila, rather than to court.
How do we actually sign?
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Electronically, in your browser. Your name, IP address, device, and a timestamp are recorded with your signature to create a tamper-evident audit trail, and a signature certificate is appended to the PDF. That's a valid signature under the E-Commerce Act (RA 8792). If your company policy requires wet ink, tell us and we'll do it your way.
When are you available?
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Monday to Friday, 9 AM to 5 PM Philippine time. Urgent or out-of-hours requests need advance notice, and may carry a rush fee if they compress the schedule.
The binding document
Terms & Agreements v1.0
Effective 12 July 2026. The Master Terms plus Annexes A to E: the document your Cost Estimate refers to, in full. This is the one that governs.
Read the full termsClear from the start
Questions about any of this? Just ask.
We'd rather talk it through now than leave anything unclear. Tell us the project and we'll put the scope in writing.
Get a quote