Skip to content
Three Spheres, A Video Agency

The process · common questions

The questions you're already asking.

Most people land here wondering the same handful of things. Pick the one that's on your mind: each goes straight to the page that answers it. We handle it.

The fine print, in plain terms

The operational detail.

The questions that don't need a whole page: answered straight, right here.

What's your review and approval workflow?

Frame.io for frame-accurate comments, a shared chat group for quick alignment, and clear milestones throughout. Two structured revision rounds, with feedback assumed within about one working day per cycle.

How do you handle scope creep?

Scope, timeline, and price are agreed up front. Changes beyond the two included rounds or the agreed brief are quoted before we proceed: no silent overages, no surprises on the invoice.

What are your payment terms?

Typically 50% to start and the balance on delivery, by bank transfer, with the account details on the service contract. Retainer partners work on standing terms instead. You are invoiced against the scope you agreed to, so the number on the contract is the number on the invoice.

Do you give discounts?

For volume, yes. Booking a package rather than the pieces separately saves about 10%, and retainer partnerships run 12 to 15% depending on the commitment. Multi-day shoots are worked out case by case, because crew, kit, and locations all move the number. The calculator applies whichever you qualify for.

Who's actually on set?

A director who understands corporate communication, plus the crew the shoot needs: camera, lighting, sound. You're welcome on set, or you can leave it with us.

Can you hit a hard deadline?

Often, yes. Bring us the date and we'll tell you honestly whether it fits and what it takes: extra crew, parallel editing, or a tighter scope. We'd rather be straight than overpromise.

Who owns the footage and the final files?

You receive the finished video, graded and in the formats you asked for. Raw footage and project files can be requested; past about 15GB we will ask you for a drive. Usage terms are set out in the agreement: covered plainly on the what-to-expect page.

Will you distribute the video, or report on how it performed?

No, and we would rather say so before you ask. We deliver in the sizes and formats each platform needs, and we will cut thumbnails on request. Media planning, placement, and performance reporting are a different discipline, and a media team who does that daily will serve you better than we would.

Still on the fence?

Just talk to a person. We answer plainly.

Not here? The fastest answer is a short conversation. Tell us the project and we'll point you the right way.

Book a call